Mass production is on its way out, according to Glenn Bassett, and is being replaced by a project shop economy. In a visionary book that is both theoretical and practical Bassett examines the factors turning our economy back to the short-run production methods that prevailed until the Industrial Revolution, 150 years ago. This economic change can be disorienting to management and can produce wrenching changes on the shop floor. Using the models and methods of management science, the author shows how to make the transition easier. He offers fresh strategies for measuring business effectiveness and specific management practices appropriate to the flexible, small-scale job shop. These include moderate to low capacity utilization, scheduling sensitivity to bottlenecks, and development of the job shop's most important asset--its highly skilled workers. The historical analyses in this work are compelling to any reader aware of the limitations of passive consumerism. An economy characterized by mass production of commodity goods and services is inherently unstable because people will naturally begin to seek self-expression in the special and the uncommon. Not just a countertrend in a society of mass markets, this reemphasis of craftsmanship and quality represents a full-scale reversion to nonstandardization. Bassett helps managers understand the true value of custom production. While the project shop can never possess the precision and efficiency of mass production, it is more effective. It puts out higher quality products and provides a more humane workplace that utilizes the full potential of skilled workers. This book will help managers of short-run/custom production and service operations and production operations managers to adapt to the changing workplace and economy.