This text does not stop with managing conflict. It introduces the concepts of celebration and regeneration as part of a self-healing process. The authors show the reader how to build momentum with celebration, and how to regenerate by developing reward structures for success. Using a "Learn, Think, Do, Review" format, the text drives every point home with entertaining real-world examples from service, government, manufacturing, and non-profit organization. The informal tone, icons and checklists make this book a hands-on tool.